Trust & Safety
Verified professionals. Honest connections.
Every professional on XpertWorker completes identity verification before they can receive a single lead. Here's exactly how we keep the marketplace trustworthy — and how you can stay safe too.
How we verify professionals
Identity verification is mandatory. A professional cannot receive leads until their KYC is approved.
Aadhaar verification
Government-issued Aadhaar identity is checked as part of every professional's onboarding.
PAN verification
A valid PAN card is verified so every professional is a real, identifiable individual.
Manual review & approval
Our team reviews each submission. Only approved professionals go live and start receiving leads.
What verification means — and what it doesn't. KYC confirms a professional's identity (PAN & Aadhaar). It is not a guarantee of skill, a licence, or a certification, and it is not a background check. Professionals are independent individuals — always agree scope, price, and timelines directly with them before work begins.
Staying safe as a customer
Get the quote up front
Ask for a clear, free quote before any work starts. A good professional will happily explain the cost.
Pay only for work done
Pay the professional directly after the job — avoid large advances. XpertWorker never asks you to pay us.
Keep it on record
Agree the scope and price in a message or note so both sides are clear.
Check reviews
Read what other customers said. Honest ratings help you choose with confidence.
Be present for the work
Where possible, be home while the work happens and inspect it before you pay.
Report problems
If something feels wrong, raise a dispute or contact our support team — we're here to help.
If something goes wrong
Raise a dispute from your booking, or contact our support team. We'll look into it, act on our platform policies, and help mediate where we can. Serious safety concerns are taken seriously — a professional who breaks our rules can be removed from the marketplace.
Contact supportOur role, honestly stated
XpertWorker is a marketplace that connects customers and independent professionals. We do not employ, supervise, or control the professionals, we do not perform the service, and we are not a party to the agreement between you and them. We work hard to keep the platform trustworthy — but the working relationship is directly yours with the professional.